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Municipal Equipment Service and Technical Operations Manager

1 month ago

Mooresville, North Carolina, United States PeopleShare Full time
Service and Technical Manager for Municipal Equipment

Career Opportunity for a Service and Technical Manager for a Municipal Equipment manufacturer located in Mooresville, NC

  • Medical, Dental, Vision
  • Short Term Disability
  • AD&D, Life insurance
  • 401K / with employer match contribution (after 30 days of employment)
  • PTO
  • Sick Days
  • Holiday

Exciting Job Opportunity Alert: Service & Tech Manager Needed

We're on the lookout for a Service and Technical Manager to join our dynamic team and lead the charge in delivering top-notch technical support and training to our dealer network and end-users.

Responsibilities:

Technical Marvel:
  • Be the go-to guru for mechanical technical support, whether it's through emails, calls, or face-to-face interactions.
  • Lead hands-on and classroom training sessions to empower our dealers and end-users with the skills to tackle any challenge.
  • Keep everyone in the loop with mechanical technical Bulletin campaigns and contribute your expertise to product development and performance enhancements.
Warranty Wizard:
  • Ensure our dealers are up to snuff with standards and guidelines, and process warranty claims with finesse.
  • Champion fairness by arbitrating warranty-related matters for both dealers and end-users.
Sales Superstar:
  • Play a pivotal role in introducing new products to our dealers through installations and training sessions.
  • Get out there and strut our stuff at product demos and trade shows.
  • Keep the momentum going with follow-up calls and top-notch customer service.

Qualifications:

  • High School Diploma or equivalent, with a knack for hydraulic, pneumatic, electrical, and water systems.
  • College or Technical School background? Even better
  • 4+ years of hands-on experience in equipment maintenance and repair.
  • ASE Certifications? You're our hero
  • A pro at customer service with at least 4 years of experience.
  • Microsoft Office wizardry? Check
  • Previous experience in warranty administration? You're hired
  • Hold a Class B CDL Driver License? Fantastic
  • Public speaking doesn't scare you one bit.
  • Ready to jet set across North America and beyond? Pack your bags

Working conditions:

  • Get ready to hit the road, as extensive travel (about 35%) is part of the gig.
  • Rain or shine, you'll be out there making it happen.
  • Little heavy lifting and occasional acrobatics (okay, maybe not acrobatics, but climbing in and out of truck cabs and working at heights) are all in a day's work.

Are you up for the challenge? If you're ready to take your career to the next level and join a team that's as passionate about Utility Vehicles as you are, we want to hear from you

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.