Program Coordinator

3 weeks ago

Pasco, Washington, United States Columbia Basin College Full time
Job Description

Columbia Basin College is seeking a highly skilled and detail-oriented Program Coordinator to join our team. As a Program Coordinator, you will be responsible for coordinating and working on various tasks related to student admissions, onboarding, transcripts, and registration processes.

Key Responsibilities
  • Coordinate student admissions, onboarding, transcripts, and registration processes and procedures.
  • Process admissions applications, manage suspended records, and communicate with students regarding the status of their application.
  • Provide high-level customer service and problem-solving assistance to students, staff, and the public regarding admissions, registration, returning student reactivation, transcript requests, transfer-in processes, and other Student Records related inquiries.
  • Respond to emails, answer phone calls, and meet with students listed on the drop-in queue.
  • Process paperwork pertaining to admissions, apprenticeship, dual-credit, waivers, registration, and other Student Records related procedures using SMS.
  • Maintain and apply knowledge of applicable federal, state, and college policies and procedures.
  • Assist, as needed, with the review and evaluation of educational credentials for students enrolling at CBC and inform students of educational credential evaluation results.
  • Serve as a back-up switchboard operator.
Requirements
  • Associate's degree or equivalent education from an institutionally accredited college or university.
  • Clerical/secretarial work experience in a professional setting.
  • Technical proficiency with Microsoft Office products, including Word and Excel, to create, edit, and format documents and spreadsheets.
Preferred Qualifications
  • Bachelor's degree from a regionally accredited college or university.
  • Two (2) or more years of experience working in higher education.
  • Bilingual and biliterate in English and Spanish.
Skills and Abilities
  • Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness.
  • Adaptability/Flexibility: Ability to adapt to changing circumstances, handle ambiguity, and adjust priorities as necessary in response to evolving institutional needs or external factors.
  • Student Centered: Attention, interest, activities, and efforts are centered upon the best interest of students. Create and support an environment that enables learners to achieve their personal, academic, and professional goals.
  • Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks.
  • Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position.
  • Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders.
  • Decision Making: Strong analytical skills and sound judgment to assess complex situations, weigh alternatives, and make strategic decisions that align with the college's mission, values, and priorities while considering diverse perspectives and potential impacts.
  • Professionalism: Demonstrates tact and respect when interacting with others, maintaining composure under pressure. Treats all individuals with consideration, regardless of their status or position. Takes responsibility for actions and consistently follows through on commitments.

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