Customer Service Associate
3 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our front-end team, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.
Responsibilities:
- Provide excellent customer service by engaging customers, greeting them by name, and using their preferred name whenever possible.
- Unload customers' groceries from carts to belts, unload items for ease of bagging, and check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type, scan customers' orders, and handle payment transactions per standard practice.
- Be courteous and helpful to other associates, maintain a neat and clean appearance, and adhere to the Food Lion dress code.
- Perform tasks such as cashiering, retrieving shopping carts from the parking lot, and ensuring the MVP savings center KIOSK is filled with paper and properly working.
- Successfully complete computer-based training (CBT) and training aid courses.
Requirements:
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
- Ability to use computers, smart devices, and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
Equal Employment Opportunity: Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.
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