Client Services Director

7 days ago


Grand Rapids, Michigan, United States Senior Neighbors, Inc. Full time
Job Overview
Senior Neighbors, Inc. is seeking a highly skilled and experienced professional to fill the role of Client Services Director. This position is responsible for supervising the development, implementation, and direction of the case management team and client services in ways consistent with Senior Neighbors' mission and vision.

About Us
Senior Neighbors, Inc. is a non-profit organization dedicated to providing support and resources to older adults in Kent County. Our team is committed to promoting diversity, inclusion, and a racism-free culture in the workplace and our community.

Job Description
The Client Services Director will be responsible for:
  • Supervising case management-related services such as Housing Coordination, Intake, Medicare/Medicaid Assistance Program, Outreach and Assistance, Elder Refugee Services, Daily Money Management Services, Home Chore Services, and new case management services developed.
  • Developing processes to hold case managers accountable for established productivity standards.


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