Tier 1/2 Support Expert

7 days ago


Pittsburgh, Pennsylvania, United States Eliassen Group Full time

We are looking for an experienced Tier 1/2 Support Expert to join our team at Eliassen Group in Pittsburgh. This role is ideal for individuals with strong background in Linux, Windows Server support, and batch processing.

This position requires a versatile individual who can wear many hats and provide expert support across various enterprise components.

  • Provide Tier 1/2 support for enterprise systems, excluding end-user related tasks.
  • Utilize Linux commands (e.g., ls, ltr, cs) for day-to-day operations and troubleshoot production databases.

The ideal candidate will have a strong background in Linux, Windows Server support, and batch processing, with the ability to troubleshoot production databases and perform deep dives into error logs.

Key Responsibilities:

  • Support Windows Server environments and understand group policy at a base level.
  • Navigate and query databases to gather supplemental support information.

Serve as a Subject Matter Expert (SME) on enterprise components within the system.

Collaborate with DevOps Engineers to create bug fixes and improve system performance.

Engage in scripting and automated actions, such as server pinging, with hands-on experience.

Participate in on-call rotations, including US on-call once every four weeks (5 pm to 10 pm) and global weekend on-call every two months.

Estimated Salary: $90,000 - $110,000 per year.


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