Customer Care Representative

6 days ago


Carthage, Missouri, United States Amy Turner - State Farm Agent Full time
Position Overview

We are seeking a skilled Customer Care/Retention Representative to join our team at Amy Turner - State Farm Agent. As a key member of our sales and service team, you will play a pivotal role in delivering exceptional customer service and support.


Responsibilities
  • Identify opportunities for growth with existing customers through proactive communication and relationship-building.
  • Thoroughly document all customer interactions to ensure accurate tracking and follow-up.
  • Collaborate with the sales team to develop and implement effective strategies for customer engagement and retention.
  • Foster referrals and recommendations from satisfied customers to drive business growth.
Qualifications
  • Experience:
    • Prior experience in customer-facing roles, preferably in the insurance industry.
    • Proficiency in commonly used computer software applications.
    • Familiarity with personal lines insurance products is a plus.
  • Skills and Abilities:
    • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
    • Able to work independently and as part of a team, with a focus on delivering results-oriented solutions.
    • Demonstrated problem-solving skills, with a keen eye for detail and accuracy.
    • Proven ability to adapt to changing priorities and deadlines.
  • Licenses & Certifications:
    • Ability to attain and maintain necessary licenses for marketing and selling State Farm products (Property & Casualty + Life & Health).
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Opportunities for career growth and development.

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