Customer Care Representative
6 days ago
We are seeking a skilled Customer Care/Retention Representative to join our team at Amy Turner - State Farm Agent. As a key member of our sales and service team, you will play a pivotal role in delivering exceptional customer service and support.
Responsibilities
- Identify opportunities for growth with existing customers through proactive communication and relationship-building.
- Thoroughly document all customer interactions to ensure accurate tracking and follow-up.
- Collaborate with the sales team to develop and implement effective strategies for customer engagement and retention.
- Foster referrals and recommendations from satisfied customers to drive business growth.
- Experience:
- Prior experience in customer-facing roles, preferably in the insurance industry.
- Proficiency in commonly used computer software applications.
- Familiarity with personal lines insurance products is a plus.
- Skills and Abilities:
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Able to work independently and as part of a team, with a focus on delivering results-oriented solutions.
- Demonstrated problem-solving skills, with a keen eye for detail and accuracy.
- Proven ability to adapt to changing priorities and deadlines.
- Licenses & Certifications:
- Ability to attain and maintain necessary licenses for marketing and selling State Farm products (Property & Casualty + Life & Health).
- Competitive hourly pay plus commission/bonus structure.
- Paid time off (vacation and personal/sick days).
- Opportunities for career growth and development.
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