Patient Access Representative

7 days ago


Libertyville, Illinois, United States Advocate Health Full time

Job Summary:

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Advocate Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and admission process for our patients.

Key Responsibilities:

  • Registration and Admission: Accurately collect and analyze demographic, insurance, and clinical data to register and admit patients from all payer classes.
  • Communication and Customer Service: Respond to patients' communication needs, secure interpreters or assistance as needed, and provide excellent customer service to ensure a positive experience.
  • Insurance and Billing: Validate insurance information, interpret and validate physician orders, and establish account parameters to ensure accurate billing and revenue recording.
  • Revenue Cycle Activities: Perform activities to prevent payment denials, increase cash collections, and ensure financial disposition of account balances.
  • General Clerical and Support Duties: Perform various clerical and support duties, including receiving and responding to inquiries, recording patient information, and maintaining work queues and issue reports.

Requirements:

  • Education and Experience: High school diploma or equivalent, with 2-3 years of related experience in a healthcare setting, preferably in revenue cycle or registration.
  • Skills and Abilities: Effective organizational and prioritization skills, sophisticated interviewing and communication skills, intermediate math and business writing skills, and demonstrated customer service skills.

Working Conditions:

  • Physical Requirements: Ability to work in a fast-paced environment with established time constraints and emotional and sensitive situations. Regularly required to sit, stand, walk, talk, and hear. Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job.

About Advocate Health:

Advocate Health is a leading healthcare organization dedicated to providing high-quality patient care and services. We are committed to creating a positive and supportive work environment that fosters growth and development for our employees.



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