Customer Service Representative
4 weeks ago
We are seeking a highly motivated and professional Guest Service Agent to provide exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. As a Guest Service Agent, you will be responsible for handling guest inquiries, resolving any issues that may arise, and creating a welcoming and friendly atmosphere for our guests.
Key Responsibilities:
- Greet guests upon arrival and check them in, ensuring all necessary information is obtained.
- Handle guest inquiries and complaints in a timely and professional manner.
- Assist guests with their luggage and provide information about hotel amenities and services.
- Process payments and maintain accurate records of guest transactions.
- Coordinate with other hotel staff to ensure guest needs are met.
About Us:
The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The resort features 548 well-appointed guest rooms and suites set amid 54 acres of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Cond Nast Traveler, the resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet of flexible space, more than 9 restaurants, and the on-site Rampart Casino.
Benefits:
- Health, dental, and vision insurance.
- Life insurance.
- Free meals.
- 401k match.
- Marriott brand worldwide travel discounts and benefits.
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