Customer Service Representative
3 weeks ago
The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive member experience.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
- Front Desk Activities: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Updates: Facilitate needed updates to member's accounts.
- Member Support: Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Customer service background preferred.
- Basic Computer Proficiency: Basic computer proficiency required.
- Fitness and Health: A passion for fitness and health.
- Attitude and Punctuality: Upbeat and positive attitude, punctuality, and reliability are a must.
- Customer Service Skills: Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
- Problem-Solving: Strong listener with the ability to empathize and problem solve.
- Diplomacy: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Education: High School diploma/GED equivalent required.
- Age: Must be 18 years of age or older.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Lifting: Must be able to occasionally lift up to 50 lbs.
- Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
Compensation: $9/hr
Join the Planet Fitness Team: Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
Our Member Mission: Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
Find Your Perfect Fit: Search for a club opportunity near you.
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