Customer Experience Specialist

1 day ago


Petaluma, California, United States Terminix Full time

We are seeking a skilled and driven Customer Experience Specialist to join our team at Terminix Nation. In this role, you will be responsible for providing exceptional customer service and driving sales growth by identifying and solving pest control needs of our customers.

About the Role

As a Customer Experience Specialist, you will work closely with our sales team to understand customer pain points and develop targeted solutions to meet their needs. You will also be responsible for building strong relationships with customers, responding to inquiries, and resolving any issues that may arise.

  • You will have a strong understanding of pest control products and services, as well as excellent communication and interpersonal skills.
  • You will be able to work independently and as part of a team, with a focus on delivering exceptional customer experiences.
  • You will have a proven track record of success in sales or customer-facing roles, with a strong ability to build rapport with customers.
What We Offer

At Terminix Nation, we offer a competitive salary of $75,000 per year, plus commission. This position offers a base pay plus commission, with an average compensation of $75,000 during the first 12 months. Our top performers can earn well over $100,000 annually.

In addition to a competitive salary, we offer a range of benefits, including medical, dental, vision, disability, and life insurance. We also offer a 401(k) retirement plan with company-matching contributions, tuition reimbursement benefits, and opportunities for professional growth and development.

Benefits

We pride ourselves on being a world-class team that rewards high performance. Our Total Rewards Program includes:

  • Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, and tuition reimbursement benefits.
  • Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1, health benefits including Medical, Dental, Vision, Disability, and Life Insurance.
  • Savings and Retirement: 401(k) retirement plan with company-matching contributions.
  • Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, and a company mindset that prioritizes health, safety, and flexibility.


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