Store Operations Manager
4 weeks ago
As a Shift Lead at Walgreens, you will be responsible for opening and closing the store in the absence of management, ensuring the floor and stock room are ready for the business day. You will also be responsible for completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers.
Key Responsibilities:
Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to ensure a positive customer experience.
Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Assist with and coach other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Assist with ensuring the Outdate program is followed with team members.
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
Supports execution of Pickup program.
Has working knowledge of store systems and store equipment.
Assist at Pharmacy out window as requested in states where allowed without licensure, certification, or registration, or have met the requirements for licensure, certification or registration by state Boards of Pharmacy in states that require such.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Responsible for bag checks of team members before leaving the store.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Attends training and completes PPLs requested by Manager.
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.
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Naples, Florida, United States Pinch A Penny - Store 018 Full timeJob DescriptionWe are seeking a highly skilled Retail Sales Associate/Customer Service/Cashier to join our team at Pinch A Penny - Store 018 in Naples. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key Responsibilities:Greet...
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