Clinical Operations Director | Healthcare Innovation
5 days ago
About Bridge:
We're revolutionizing the insurance payment acceptance process for healthcare organizations, enabling them to facilitate covered care within months instead of years. By optimizing this workflow, we not only enhance operational efficiency but also support clinics in expanding their services without the burden of high overhead costs.
As a rapidly growing company emerging from stealth mode, we've already secured multiple large partnerships, including public companies. Our team is led by seasoned healthcare experts with extensive experience across telehealth clinic operations, insurance contracting, and revenue cycle management. Backed by leading investors like General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're poised to scale rapidly.
The Role:
We're seeking the founding member of our Strategy & Ops team (i.e., Delivery team) reporting directly to the CEO. In this critical role, you'll work closely with our customers and their leadership to deliver essential outcomes for their businesses and for Bridge. You'll be responsible for clinic onboarding, driving customer engagement, and developing strategies to expand our impact within each clinic's patient population. As a key member of our fast-growing organization, you'll help shape our strategy and operations, laying the foundation for scalability and growth.
Key Responsibilities:
- Customer Success: Lead the entire customer journey from partnering with sales to onboarding to rapid growth, ensuring a smooth launch with Bridge's technology and services. Continuously support customers in achieving their goals, driving operational improvements and enhancing patient care.
- Adoption and Engagement: Build and maintain relationships with senior customer stakeholders, driving ongoing growth for Bridge and its customers with a focus on customer retention and expansion.
- Customer Feedback & Prioritization: Act as the voice of the customer, managing customer requests, and working cross-functionally with product, engineering, and operations teams to prioritize and resolve issues.
- Scalable Processes: Develop and refine delivery processes and operational structures that can scale as Bridge grows, ensuring consistency in delivering high-quality experiences to all clinics.
- Special Projects: Lead the development of special projects that address evolving Bridge and customer needs.
- Team: Play a critical role in shaping our company culture and contribute to making this the best place to work.
Requirements:
- You have 3-5 years of experience in consulting or operations, preferably within healthcare and/or startups.
- You possess strong problem-solving skills and can work cross-functionally to design and deliver optimal solutions.
- You are motivated by building and maintaining relationships with senior customer stakeholders.
- You maintain a high bar for quality in everything you do but also believe that 'done is better than perfect' and have a good sense of when to optimize efforts and when more precision is necessary.
- You have strong analytical skills and enjoy using data to solve problems and prioritize effectively.
- You're a clear and concise communicator; you enjoy explaining complicated ideas in simple terms, both in-person and in writing.
- [Optional] You have familiarity with telehealth workflows and/or healthcare revenue cycle management (RCM).
Why Join Bridge?
- Be part of a revolutionary company transforming how clinics interact with insurance.
- Contribute to shaping the core operating function with opportunities to lead big projects and tackle tough challenges.
- Shape an organization from the ground up.
- Collaborate with a passionate, expert team that values innovation, growth, and customer impact.
- Competitive salary, benefits, and equity package.
Compensation:
The estimated starting annual salary range for this position is $100,000 - $140,000 USD. This compensation includes a competitive base salary and a comprehensive benefits package, along with a generous equity allocation.
Location:
We prefer candidates who can join us in-person in Boulder, CO. A flexible schedule with 3 days in-office and 2 days remote work per week allows for a great balance between collaboration and independence.
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