Financial Aid Assistant

1 week ago


Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
About the Role

We are seeking a highly motivated and detail-oriented student to join our team as a Financial Aid Peer Counselor. As a member of our Customer Service Team, you will play a critical role in assisting students and parents navigate the financial aid process.

Key Responsibilities
  • Provide accurate and courteous information to students, parents, and the general public regarding the financial aid process.
  • Refer inquiries to appropriate financial aid staff and other university departments.
  • Respond to phone and in-person inquiries, maintaining positive customer relations.
  • Maintain proficiency in Windows OS, PeopleSoft, and Microsoft Office Suite.
  • Stay up-to-date on federal, state, and outside aid program availability, regulations, and eligibility requirements.
  • Provide general office support, including updating financial aid and student information in PeopleSoft.
  • Assist with document imaging and email inbox management as needed.
Requirements
  • Ability to work on a team.
  • Willingness to work up to 10 hours per week during office hours, with potential for summer employment.
  • Federal Work Study eligibility.
Conditions of Employment

Students must be degree-seeking, enrolled on at least a half-time basis, and maintain a 2.0 or better cumulative GPA. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

About James Madison University

Located in the heart of Virginia's Shenandoah Valley, James Madison University is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty, and staff.



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