Customer Service Lead, CA

2 days ago


Sacramento, California, United States Dunn-Edwards Full time
Customer Service Lead Job Description

Job Summary:

The Customer Service Lead at Dunn-Edwards is responsible for ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. This role models outstanding customer service and selling skills, allocates staff and resources to keep the sales floor stocked, and organizes sales floor and stock areas.

Key Responsibilities:

  • Provide expert advice to customers via phone and in-person
  • Process and complete transactions efficiently
  • Uphold Dunn-Edwards store vision of fast and reliable service
  • Learn about the industry, products, and services through Dunn-Edwards Learning Network and job certification programs
  • Assist with maintaining proper merchandise inventory levels
  • Direct store associates during opening and closing shifts

Requirements:

  • Four years of High School with diploma or GED equivalent
  • Previous experience in a shift supervisory role is a plus
  • Ability to read and interpret documents, write routine reports, and communicate clearly
  • Valid driver's license

Benefits:

  • Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match

About Dunn-Edwards:

Dunn-Edwards is a steward of our environment, providing the best-performing paint in an environmentally friendly manner to protect the health and well-being of our customers and the planet. We strive to build and expand our green legacy, providing a wide range of eco-efficient products.

Why Work at Dunn-Edwards:

At Dunn-Edwards, we believe in promoting from within and investing in your training and development. We have multiple avenues available for career growth, including store operations, field sales, and corporate support roles. Our stores close at 5:00pm Monday-Friday and are closed most major holidays, offering a desirable work-life balance.



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