Museum Sales Representative
1 week ago
The Isabella Stewart Gardner Museum seeks a skilled Museum Store Sales Associate to join our team. As a representative of the Museum, you will provide exceptional customer service, promote our mission, exhibitions, and programs, and maintain a welcoming store environment.
About the Role
This is a part-time, hourly position that requires 25 hours per week, with the ability to work weekends. The ideal candidate will be knowledgeable about our products, fluent in our services, and able to multitask and prioritize. You will work closely with the Director of Retail and colleagues to achieve sales goals and maintain a high level of courtesy and service to our visitors.
Key Responsibilities
* Provide excellent customer service by creating a welcoming experience for customers and answering their inquiries* Maintain merchandise displays and store appearance, ensuring the sales floor is fully stocked and visually inspiring* Assist with in-person transactions, online order pick-ups, and phone special orders* Demonstrate knowledge about store sales goals and actively participate in achieving those goals* Remain knowledgeable about the store's products and policies, as well as exhibitions and programs happening in the Museum
Requirements
* High school diploma or equivalent* Outstanding customer service background* Prior professional retail sales experience; prior luxury goods experience a plus* Ability to work well in a team environment; exceptional interpersonal skills* Proactive; able to multitask and prioritize* Reliable and prompt* Comfortable and competent working with numbers/figures* Familiarity and comfort with using POS systems* Ability to safely lift up to 40 pounds; ability to climb ladders* This is not a seasonal position. We are looking for individuals that are available year round and will not consider applicants that can only work during the summer.* Legal authorization to work in the United States.* Must complete a pre-employment background check to the Museum's satisfaction.
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