Valet Runner On Call

4 weeks ago


Philadelphia, Pennsylvania, United States Rivers Casino Full time
Parking and Retrieval Specialist

At Rivers Casino, we are seeking a skilled Parking and Retrieval Specialist to join our team. As a key member of our parking team, you will be responsible for safely parking and retrieving guest vehicles according to established policies and guest service standards.

Key Responsibilities:
  • Greets guests according to service standards.
  • Explains Rivers Casino parking and retrieval procedure to ensure guest satisfaction.
  • Responds to guest requests for casino-related information such as property amenities, special events, and promotions.
  • Strives to answer the valet phone within 3 rings and maintain professional telephone etiquette.
  • Maintains proper storage and labeling of guest keys and tags.
  • Opens and closes vehicle doors upon arrival and departure.
  • Parks arriving vehicles and retrieves parked vehicles.
  • Completes accident reports.
  • Performs all other duties as assigned.

Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • One or more years of related experience or training preferred.
  • Must have a valid driver's license and driving record must meet driver eligibility requirements of Rivers Casino's insurance policy.
  • Able to drive vehicles with automatic or manual shift transmissions.
  • Ability to communicate with team members and guests.
  • Ability to work flexible shifts and days of the week including holidays.
  • Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:
  • Must be able to sprint to/from vehicles.
  • Regularly required to see, talk, and hear; use hands to finger, handle, or feel; reach with hands and arms; sit, stand, walk, and run.
  • Occasionally must lift and/or move up to 25 pounds.
  • Able to work with others while maintaining a positive and professional demeanor.


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