Customer Success Leadership Opportunity

4 days ago


Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time
About Us

Crisis Prevention Institute Inc. is the global leader in evidence-based de-escalation and crisis prevention training, and dementia care services. With over 40 years of experience, we've helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

We believe in the power of empathy, compassion, and meaningful connections. Our philosophy emphasizes personal safety and security as the antidotes to fear and anxiety. This guiding principle shapes our core beliefs and informs everything we do.

The Role

As a Senior Manager of Customer Success, you will lead and manage a team of Customer Success Advocates (CSAs). Your primary responsibility is to develop and implement client retention strategies and account plans that drive revenue growth. You will foster a positive and competitive team environment, creating incentive plans and motivating your team to achieve high performance.

You will work closely with the Sales department to partner on new sales activities and support client growth. As a key member of the leadership team, you will make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.

What We Offer

We offer a comprehensive compensation package, including a salary range of $100,000 - $115,000 per year, an annual company performance bonus, and a benefits package that includes 401k, PTO, Health & Wellness Days, Paid Volunteer Time Off, and continuing education and training opportunities.

We pride ourselves on being an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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