Customer Service Representative
4 weeks ago
At BlackHawk Industrial Operating Co., we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers.
- Respond to customer inquiries in a timely and professional manner.
- Analyze and assess customer needs to provide accurate solutions.
- Work closely with suppliers and account managers to identify and source product solutions.
- Process customer orders, return material authorizations, and purchase materials to fill customer orders.
- Review and maintain P21 portals daily for potential late orders, return material authorizations, and unapproved orders.
- Identify and resolve root cause issues by working with cross-functional teams.
- Develop a detailed working knowledge of BlackHawk policies, procedures, and practices.
- Maintain a deep understanding of BHID systems, suppliers' systems, and usage of those systems.
Requirements:
- High school diploma or equivalent required.
- Minimum 1 year previous experience in customer service or inside sales preferred.
- Experience in cutting tools, abrasives, and MRO areas preferred.
- Experience with Microsoft Office suite required.
Benefits:
- Health Insurance BCBS of OK HDHP
- HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D
- Supplemental life and AD&D/Dependent life
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