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Customer Service Representative
1 month ago
At IDEX, we're seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our external customers and channel partners, as well as our internal departments.
Key Responsibilities- Manage end-to-end customer order processing from purchase order receipt to product shipment.
- Handle inbound phone calls and customer support email requests.
- Triage and manage escalations in a timely and professional manner.
- Provide answers to general technical product questions.
- Support the sales team with pricing, quoting, and general product assistance.
- Resolve internal customer issues promptly and thoroughly.
- Expedites shipments when necessary.
- Maintain a balance between company policy and customer benefit in decision making.
- Partner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelines.
- Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
- High school diploma/GED required. College degree or minimum of three (3) years in a customer service is preferred.
- Requires excellent listening, oral, and written communication skills.
- Employee must be highly organized and detail oriented.
- Must be able to comprehend and utilize various PC software programs with proficiency in Microsoft Office (Excel, Word, & Outlook) a plus.
- Language skills other than English is beneficial.
We offer a comprehensive benefits package, including health benefits, 401(k) retirement savings program with company match, PTO, and more. For more information on our benefits and rewards, please visit our career page.
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. We give consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
