Senior Product Designer, Tax Credit Solutions
6 days ago
Gusto is a pioneering people platform that empowers small businesses to thrive. Our comprehensive suite of products includes payroll, benefits, time tracking, and more, all designed to streamline processes and drive business success.
As a trusted partner to entrepreneurs and small business owners, we're dedicated to simplifying the complex world of business operations. Our commitment to world-class customer experience sets us apart.
Join Our MissionWe're seeking an experienced Senior Product Designer to join our Tax Credit team. As a key member of this newly formed 0-to-1 team, you'll play a pivotal role in shaping and executing product market fit and driving business value. Your expertise will help us create high-quality, intuitive experiences for our customers.
About the OpportunityIn this senior role, you'll be responsible for crafting end-to-end experiences that balance complex technical, compliance, and service requirements. You'll work closely with cross-functional partners to understand customer problems and identify key opportunities for growth. Your work will focus on simplifying the intricate journey of discovering and securing tax credits, making it approachable, user-friendly, and stress-free.
Your Responsibilities- Develop a deep understanding of the diverse needs of our customers and translate them into product requirements
- Collaborate with Product Management, Engineering, and Data Science teams to uncover customer pain points and identify opportunities for growth
- Craft end-to-end journeys and develop frameworks and principles to guide your teams' work
- Partner with Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs
- Ensure proposed solutions are customer-informed through research, data, and insights from our Customer Support team
We're looking for a seasoned Product Designer with 8+ years of experience, preferably in-house. Ideally, you've worked on complex domains like payroll, benefits, finance, or banking, and have direct experience working on tax and/or accounting products. Your proven track record should demonstrate a service design mindset, a customer-focused approach, and strong opinions loosely held.
What We OfferAt Gusto, we prioritize competitive compensation packages with a strong emphasis on equity-based compensation. The estimated salary range for this role is $139,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in Seattle, San Francisco & New York. Final offer amounts will be determined by multiple factors, including candidate experience and expertise.
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