Insurance Industry Transformation Specialist

5 days ago


San Francisco, California, United States Fulcrum Full time
About Our Team

We're a tight-knit team at Fulcrum, working hard and enjoying each other's company. We prioritize transparency about our work ethic and expectations, enabling extreme ownership and rapid innovation.

We're customer-obsessed, always starting with the customer first and providing world-class support. Speed meets reliability as we deliver fast, dependable solutions that drive business forward.

Your Role

As an Insurance Industry Transformation Specialist at Fulcrum, you'll lead the charge in transforming the $1T+ insurance industry with our cutting-edge AI Agents. Your responsibilities will include:

  • Driving adoption of our full suite of solutions, identifying opportunities for customers to expand usage and realize more value.
  • Creatively solving customer problems with workarounds and thoughtful product modifications.
  • Synthesizing customer feedback to inform product improvements and company strategy.

You'll be responsible for managing multiple active implementations across various use-cases and driving customer success metrics, including retention, expansion, and satisfaction scores.

Requirements

To succeed in this role, you'll need:

  • Excellent communication skills, adept at conveying complex concepts to various audiences
  • Strong project management skills with a track record of timely delivery
  • Ability to synthesize customer feedback for product improvements
  • Deep interest in understanding customer needs and product expertise

Salary: $150,000 - $220,000 per year, depending on experience.



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