Customer Service Representative

7 days ago


Hanscom Air Force Base, United States The EXCHANGE Full time
Job Summary

We are seeking a highly skilled and motivated Customer Experience Associate to join our team. As a Customer Experience Associate, you will be the face of our organization, providing exceptional customer service and ensuring a positive shopping experience for our customers.

About The Exchange

The Army & Air Force Exchange Service (AAFES) is a global retailer that operates on US Army and Air Force installations worldwide. We offer a wide range of products and services, including department stores, convenience stores, restaurants, and an internet shopping site. Our mission is to provide quality goods and services to our customers while giving back to the military community.

Job Responsibilities
  • Greet every customer with a smile and provide exceptional customer service
  • Acknowledge waiting customers and communicate with them in a timely manner
  • Complete transactions accurately and efficiently
  • Help customers with bagging merchandise and moving large or heavy items
Requirements
  • Ability to learn and adapt to current technology needs
  • Ability to think quickly on the spot to answer customer questions
  • Will to cross-train and work in other areas of the store as needed
  • Must possess a welcoming and helpful attitude towards customers and other team members
  • Cash handling experience preferred
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary: $45,000 - $60,000 per year
  • Personal Accident Insurance
  • Administrative Leave
  • FMLA
  • Military Leave with Pay
  • Tax-free Shopping
  • Mass Transportation Benefit Program
  • Employee Assistance Program
  • Annual Performance Increases
  • Holiday Pay
  • Service Awards
  • Associate Transfer Program
  • Professional development training


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