Customer Service Representative

3 weeks ago


Tualatin, Oregon, United States Cabela's Full time

Job Summary:

The Customer Relations Associate is a key member of our team, responsible for delivering exceptional customer service and ensuring a positive shopping experience for all customers.

Key Responsibilities:

  • Provide prompt and friendly service to customers, addressing their needs and concerns in a professional manner.
  • Handle customer returns and exchanges, processing refunds and exchanges in a timely and efficient manner.
  • Support a strong commitment to customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Remain knowledgeable about products and services, making recommendations to customers as needed.
  • Assist with sales and promotions, ensuring that customers are aware of current offers and discounts.
  • Maintain a clean and organized work area, ensuring that all necessary supplies and equipment are available.
  • Follow all company policies and procedures, ensuring compliance with regulatory requirements.

Requirements:

  • High school diploma or equivalent experience.
  • Ability to communicate effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities.
  • Ability to lift up to 20 pounds, occasionally lifting heavier objects with assistance.

Benefits:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Discounts on retail merchandise and services.
  • Medical, dental, and vision benefits.
  • 401(k) retirement savings plan.

Equal Opportunity Employer:

Cabela's is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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