Cloud Database Systems Business Analyst
4 weeks ago
At Couchbase, we're on a mission to simplify how developers and architects develop, deploy, and consume modern applications. As a Cloud Database Systems Business Analyst, you'll play a key role in helping us achieve this goal.
Job Overview:
You'll be responsible for managing, configuring, and supporting our Salesforce environment. This involves working closely with end users to gather business requirements, provide training, and troubleshoot issues, ensuring the smooth operation and optimization of our Salesforce platform.
You'll also play a key role in quality assurance (QA), ensuring that any changes to the Salesforce platform meet business needs and maintain system integrity.
Responsibilities:
- Serve as a point of contact for Salesforce and support, assisting end users and resolving issues.
- Configure and maintain Salesforce features, including custom objects, fields, and page layouts.
- Gather and document business requirements, translating them into effective GTM solutions.
- Manage user accounts, profiles, roles, and permissions to ensure data security and access control.
- Develop and maintain process automation to streamline business operations and improve efficiency.
- Perform quality assurance testing on Salesforce configurations and customizations to ensure they meet business needs and maintain system integrity.
- Conduct user training and create documentation to promote best practices and increase user adoption.
Requirements:
- 3+ years of experience as a Salesforce Administrator (Salesforce Advanced Administrator certification is a plus)
- Strong knowledge of Salesforce best practices, including security, data management, and automation tools.
- Experience with user management, profiles, roles, territories, permission sets, creating and customizing reports and dashboards in go-to-market tools
- Excellent communication skills, with the ability to gather business requirements and translate them into technical solutions.
- Strong problem-solving skills, particularly in user support and troubleshooting.
- Experience in quality assurance, including testing Salesforce and CPQ configurations and customizations to ensure they meet business requirements.
Why Couchbase?
At Couchbase, we're committed to being an equal opportunity employer. We offer a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family.
We're honored to be a part of the Best Places to Work Award for the Bay Area and the UK.
Couchbase offers a competitive total rewards package, including a base salary range of $104,000-$122,000 USD, as well as bonus, commissions, equity, and other benefits.
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