IT Support Specialist

4 weeks ago


The Woodlands, United States Axiom Technologies Full time

Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. We are seeking a skilled IT Support Officer to join our team.

The successful candidate will provide onsite and on-call assistance to end-users within our desktop computing environment, ensuring timely and accurate service delivery. Key responsibilities include:

  • Computer OS and peripherals troubleshooting
  • Handling different PC operating systems (Windows 7/8 and 10)
  • Performing hardware and software installation, including deployment tools like SCCM
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation and troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal attributes required for this role include:

  • Excellent end-user computing skills
  • Good knowledge of infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality, no matter what you are doing
  • Ability to work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

Key technical skills required for this role include:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT qualifications required for this role include:

  • At least one of the following:
  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role is preferred, with at least 2+ years of relevant experience. Freshers and IT students are also welcome, but with IT backgrounds. Ready to travel 20-30 KM as per the requirement.

If you are looking for a challenging role in your career and wish to apply for this position, please forward your resume to the relevant contact.



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