IT Support Specialist
4 weeks ago
Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. We are seeking a skilled IT Support Officer to join our team.
The successful candidate will provide onsite and on-call assistance to end-users within our desktop computing environment, ensuring timely and accurate service delivery. Key responsibilities include:
- Computer OS and peripherals troubleshooting
- Handling different PC operating systems (Windows 7/8 and 10)
- Performing hardware and software installation, including deployment tools like SCCM
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation and troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal attributes required for this role include:
- Excellent end-user computing skills
- Good knowledge of infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality, no matter what you are doing
- Ability to work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
Key technical skills required for this role include:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
IT qualifications required for this role include:
- At least one of the following:
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience in a similar role is preferred, with at least 2+ years of relevant experience. Freshers and IT students are also welcome, but with IT backgrounds. Ready to travel 20-30 KM as per the requirement.
If you are looking for a challenging role in your career and wish to apply for this position, please forward your resume to the relevant contact.
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