Auto Collections Specialist
1 week ago
Westlake Portfolio Services is a leading provider of automotive financial services. As an Auto Collections Specialist, you will play a critical role in helping customers manage their accounts and resolving any delinquencies. We offer a competitive salary and a comprehensive benefits package.
About the RoleThis position involves working with customers to negotiate payment plans and resolve any outstanding issues. You will be responsible for making outbound calls using an auto dialer system to collect payments and respond to inbound customer service and collection calls. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work effectively under pressure.
Requirements- Bachelor's degree or equivalent required
- Minimum one year experience in customer service, preferably in a high-volume call center environment
- Ability to type 35 words per minute
- Basic computer knowledge and proficiency in Microsoft Office
- Competitive salary: $15-$21.92 per hour, including bonus potential
- Medical, dental, and vision benefits
- 401(k) matching and employee stock ownership program
- Paid time off and holidays
- Opportunities for career advancement
This is an office-based position with the possibility of remote work depending on performance. All candidates must live within commuting distance of our Dallas offices within 40 miles. Westlake Financial Services is a dynamic and growth-oriented company with a commitment to excellence and customer satisfaction.
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