Contact Center Operations Manager
1 week ago
We are seeking a highly skilled and experienced Contact Center Supervisor to join our team at AdventHealth. As a key member of our Consumer Experience Center, you will be responsible for overseeing daily operations and administrative functions, ensuring exceptional customer service and driving business results.
Key Responsibilities- Lead a team of frontline associates, providing guidance, coaching, and mentorship to ensure high-quality service delivery.
- Collaborate with management and other leaders to develop and implement strategies that drive business growth and improve customer satisfaction.
- Manage daily productivity, projects, and workload balance to meet and exceed department goals.
- Develop and maintain workflows, ensuring efficient and effective service delivery.
- Monitor and analyze key performance indicators, making data-driven decisions to drive business improvement.
- Associate's Degree in Healthcare Administration, Business, or a related field.
- One to two years of leadership experience in healthcare and/or a contact center environment.
- Strong interpersonal, customer relations, and communication skills.
- Ability to lead or facilitate training and education.
- Personal integrity and an ability to work under stress.
- Two years or more of experience in healthcare contact centers, pre-access, patient access, admissions, or hospital business office.
- Three or more years' experience working as a supervisor, team lead, or analyst in a customer service environment.
AdventHealth is a place where you can thrive professionally and grow spiritually. We believe in the wholeness of each person and serve to uplift others in body, mind, and spirit. Our mission is to extend the healing ministry of Christ, and we are committed to providing exceptional care and service to our patients and communities.
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Contact Center Supervisor
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