Senior Program Coordinator

5 days ago


Springfield, Illinois, United States Mental Health Association - Western MA Full time

We are seeking a highly skilled and compassionate Shift Supervisor to join our team at Mental Health Association - Western MA. In this critical role, you will oversee the daily operations of our residential services, ensuring the highest level of care and support for our participants.

Job Summary

The Shift Supervisor is responsible for leading a team of residential support specialists, providing guidance, training, and feedback to ensure they have the skills and knowledge needed to deliver exceptional care. You will also be responsible for maintaining accurate records, reporting any incidents or concerns, and collaborating with other departments to ensure seamless service delivery.

Responsibilities
  1. Program Oversight: Lead and supervise a team of residential support specialists, providing guidance, training, and feedback to ensure they have the skills and knowledge needed to deliver exceptional care.
  2. Record Keeping: Maintain accurate and up-to-date records of participant progress, incidents, and concerns.
  3. Collaboration: Work closely with other departments, including nursing, DMH, hospitals, primary care, and psychiatrists, to ensure seamless service delivery and coordination.
  4. Training and Development: Provide training and development opportunities to staff to enhance their skills and knowledge.
Requirements
  • High school diploma or equivalent required; college degree in human services or relevant field preferred.
  • At least six months experience in a related field required; one year preferred.
  • Valid driver's license and reliable vehicle required.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.

Salary: $55,000 - $65,000 per year, depending on experience.

Benefits: We offer a comprehensive benefits package, including health insurance, retirement plan, life insurance, paid time off, family leave, and long-term disability.



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