KOA-AS-Wheelchair Agent

2 days ago

KailuaKona, Hawaii, United States Unifi Full time
Responsibilities

We are seeking a highly skilled and customer-focused KOA-AS-Wheelchair Agent to join our team at Unifi. As a key member of our airport operations team, you will be responsible for providing exceptional wheelchair assistance to our passengers.

  • Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs.
  • Handle all aspects of wheelchair support, including operating a computerized system, boarding, baggage service, reservations, and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
  • Oversee all customer services issues related to wheelchair-bound customers.
Qualifications

To be successful in this role, you must have the following qualifications:

  • Have the flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime.
  • Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be at least 18 years of age.
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
Benefits

We offer a comprehensive benefits package, including:

  • Flight Benefits - exclusive travel privileges for yourself and your family
  • Competitive pay with daily access to earned wages
  • Paid holidays and Paid time off
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
  • Exclusive Discounts and Additional Wellness programs

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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