Strategic Operational Risk Management Lead

4 weeks ago

Tampa, Florida, United States Hispanic Technology Executive Council Full time

The Operational Risk Sr Officer I is a strategic professional who closely follows the latest trends in their field and adapts them for application within their job and the business.

Typically, a small number of people within the business provide the same level of expertise. Excellent communication skills are required to negotiate internally, often at a senior level.

Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.

Accountable for significant direct business results or authoritative advice regarding the operations of the business. This necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Key Responsibilities:


Establishes and oversees the application of operational risk policies, technology, and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
Serves as a subject matter expert for all performance issues that surface.
Issues Management (KPI/KRI/Corrective Action Plans)
Resolves transactional level escalations coming from the vendor or internal partners
Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
Monitors goals are met through performance, risk, and relationship oversight of our extended supply chain and ensures compliance
Collaborates to resolve any issues which fall within the terms of the contract. Escalates those that require commercial or legal support.
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the organization, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.


Requirements:
10+ years relevant experience
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In-depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
Detailed-oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
Third-Party Oversight/Vendor Oversight experience preferred

Education:
Bachelor's/University degree, Master's degree preferred

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full-time

Primary Location:
Tampa, Florida, United States

Primary Location Full-Time Salary Range:
$130,000 - $196,320.00
In addition to salary, the company's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Benefits:
Medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

The company also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.



Equal Employment Opportunity:
The company is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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