Customer Accounts Specialist

7 days ago

Elizabethton, Tennessee, United States Aaron's Full time

Aaron's is seeking a Customer Accounts Specialist to join our team.

Company Overview:

We are a leading furniture and electronics rental company dedicated to making a real difference in the lives of others. Our mission is to provide exceptional customer service, deliver high-quality products, and foster strong relationships with our customers.

Salary:

$12.25-$13.00 per hour

Job Description:

As a Customer Accounts Specialist, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

Key Responsibilities:

  • Attain and maintain customers' accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in-home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
  • Load, secure, and protect product in company vehicles.
  • Safely operate company vehicles.
  • Assist the Sales Team as needed.

Requirements:

  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitask effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

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