IT Support Specialist
4 weeks ago
Job Summary:
Crossfire Consulting is seeking a highly skilled IT Support Specialist to join our team. As a key member of our 24/7 support team, you will be responsible for providing technical support and maintenance for computer hardware and software at our Rail Control Center, Power Control Center, and Backup Rail Control Center.
Key Responsibilities:
- Install, update, and maintain computer hardware and software on computer equipment supported by the MTA.
- Provide Microsoft Windows and Apple OS support for the unit in the Technology Department assigned to troubleshoot and deploy computer equipment and software.
- Perform system administration tasks, hardware and software technical reviews and evaluations, and coordinate project requirements with departments.
- Provide computer-related services and support to MTA users.
Qualifications:
- Proficient with computer hardware, Symbol handheld devices, printers, digital senders, and peripherals.
- Proficient with Unix, Microsoft Windows XP/7/10/11, and Windows Server, Mobile desktop operating systems, Microsoft Office 365, Microsoft Suite, email, and Network Printing.
- Proficient with Apple Operating Systems.
- Experience with Service Now, Oracle client-based applications, Microsoft Windows Active Directory, Cisco networking devices, Ethernet cabling, and networking protocols like TCP/IP, multicast, and networking concepts.
- Familiar with Visio/CAD and technical drawing is desired.
- Experience with Unix, Linux, and Solaris is desired.
Preferred Qualifications:
- Experience in investigating, analyzing, designing, developing, and evaluating procedures and requirements for enterprise's IT systems.
- Red Hat Linux, Microsoft Windows, Oracle Solaris, Microsoft Office, VMware environment.
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