Operations Specialist, Ticket Management

7 days ago


Brockton, Massachusetts, United States DraftKings Full time
Role Overview

We're a technology company trailblazing new markets and developing cutting-edge products in the sports and entertainment industry. As an Operations Associate, you'll play a crucial role in driving our digital lottery courier product's success.

Key Responsibilities
  • Manage customer lottery ticket orders and redemptions at our fulfillment center, ensuring accuracy and efficiency from start to finish.
  • Keep systems updated with real-time customer order statuses and tracking information.
  • Streamline workflows to meet daily objectives and deadlines.
  • Maintain printing and scanning equipment to ensure seamless operation.
  • Support operational projects as needed to contribute to the team's overall success.
Requirements
  • Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
  • Self-starter mentality and sharp attention to detail, with the ability to prioritize tasks independently.
  • Exceptional customer service, communication, and time management skills.
  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.
Compensation

The estimated hourly salary range for this full-time position is $15.00 - $19.00, plus benefits applicable to the location.

About Us

DraftKings is a publicly traded technology company headquartered in Boston. We're committed to providing equal employment opportunities and fostering a diverse and inclusive workplace culture.


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