Technical Service Professional
7 days ago
At Cable One, we are dedicated to providing exceptional service to our customers.
Salary InformationThe estimated annual salary for this position is up to $49,152.00, based on a 40-hour workweek and assuming an hourly wage of $19.00 per hour, plus benefits.
About the JobWe are seeking a highly skilled Technical Service Professional to join our team. As a Field Technician, you will be responsible for installing and maintaining cable services in residential and commercial properties.
This role offers a comprehensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure your success.
You will also be provided with a company truck, necessary tools, and uniforms. Our competitive benefits package includes 20 days of PTO per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement.
As a Technical Service Professional, you will be the face of our company, interacting with customers daily to resolve issues and provide excellent service.
Key Responsibilities- Install and maintain cable services in residential and commercial properties
- Troubleshoot and diagnose reception performance issues
- Resolve problems from customer equipment to the output of the first distribution amplifier
- Ensure proper upstream and downstream signal levels at each termination
- Suggest upgrades of existing services and educate customers on new/existing equipment
- A good driving record and a valid driver's license in the state you are applying
- Flexibility to work overtime and on-call as needed
- Problem-solving skills and ability to present solutions in a positive manner
- Demonstrated customer service experience and/or training
- High school diploma or GED
Cable One offers a comprehensive benefits package, including:
- Medical, dental, and vision plans - starting on the first day of employment
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
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