Help Desk Associate
1 week ago
Job Title: Help Desk Associate
We are seeking a skilled and dedicated Help Desk Associate to join our team at Bastion Recruiting. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients.
About the Role:
- Salary: $45,000 - $55,000 per year, based on experience
- Location: Remote position with flexible work hours
- Job Type: Full-time
Responsibilities:
You will serve as the primary point of contact for client inquiries about benefits, providing personalized guidance and support to clients. Your duties will include:
- Developing strong relationships with new and existing clients
- Providing expert guidance on benefits and services
- Executing administrative tasks as needed
- Enrolling clients in specialized benefit plans
- Assisting union and association members with their benefits
- Resolving routine and complex issues to ensure a smooth client experience
Requirements:
- Excellent communication skills to support effective client interactions
- Ability to work independently and in a team setting
- Goal-oriented with a strong attention to detail
- Previous customer service experience is advantageous
Benefits:
- Competitive compensation package
- Health and life insurance options
- Company stock options
- Retirement benefits with ongoing renewal
- Exciting travel opportunities, including conventions in locations like Las Vegas and the Bahamas
- Paid, in-depth training
- Flexible work schedule with occasional remote days
About Us:
Bastion Recruiting is a dynamic and growth-oriented company committed to delivering top-notch service to our clients. We are an equal opportunity employer and value a diverse, inclusive workplace. If you're a motivated and success-oriented individual looking for a rewarding career as a Help Desk Associate, we invite you to apply.
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