Customer Success Manager

1 week ago


New York, New York, United States PermitFlow Full time
{"title": "Customer Success Manager", "description": "About PermitFlow

PermitFlow is a software company that aims to simplify construction permitting in the US construction market. Our platform reduces time to permit and supports permitting end-to-end, including research, application preparation, submission, and monitoring.

We've raised significant funding from top investors and have a team of experts who have personally experienced the pain of permitting.

What You'll Do
  • Manage a book of business comprised of contractors and developers in the construction industry.
  • Own customer rollout, lifecycle management, renewal, and expansion for your book of business.
  • Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform.
  • Proactively build and project-manage intervention plans for at-risk customers.
  • Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap.
Qualifications & Fit
  • 2-3 years of experience within the early stage tech startup space.
  • Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
  • Self-motivated and driven, with a passion for building strong customer relationships.
  • Willing to dive in head first in the face of challenges and ambiguity.
Benefits
  • Equity packages.
  • Competitive Salary.
  • 100% Paid health, dental & vision coverage.
  • Company issued laptop.
  • Home office & equipment stipend.
  • Lunch & Dinner provided via UberEats w/ a fully stocked kitchen.
  • Commuter benefits.
  • Team building events.
  • Unlimited PTO.
", "lang_code": "en-US"}

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