Season Pass/Ticket Supervisor

1 week ago


Warren, United States Sugarbush Resort Full time
Overview
Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center.

We're seeking Season Pass/Ticket Supervisor to join our team, providing exceptional guest service, resolving problems, and handling special requests. This role involves coordinating daily operations, promoting products, and ensuring accurate cash handling.

Key Responsibilities:
• Deliver professional and courteous service to guests, addressing their needs and concerns.
• Oversee the daily operations of the Season Pass/Ticket booth, maintaining knowledge of current products and procedures.
• Assist with staff scheduling, training, and planning, as well as record-keeping and log maintenance.
• Present a pleasant attitude, helping guests select products that meet their individual needs, while ensuring positive, accurate, prompt, and courteous service.

Requirements:
• Minimum 18 years of age
• High school diploma or equivalent
• Strong reading, math, and computer skills
• Previous supervisory experience, customer service, and cash handling experience are required.
• Resort experience is preferred, with strong verbal and written communication skills, and proficiency in Microsoft Office Suite.
• A professional and friendly personality is essential for this role, along with excellent listening and communication skills, and basic math accuracy.

Working Conditions:
• Flexible workweek, including holidays and weekends
• Must be available to work from November until April

What We Offer:
• Comprehensive wellness initiative
• Unwavering commitment to safety
• Growth opportunities
• Wide variety of resort benefits, including health club membership, resort discounts, and more

Estimated Salary: $55,000 - $65,000 per annum, based on location and experience

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