Intake Coordinator RN Specialist
4 weeks ago
At UHS, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
Job Summary:The Intake Coordinator RN is responsible for receiving inquiry calls and assisting callers with scheduling face-to-face assessments or triage to appropriate referrals in the community. This role requires excellent communication and customer service skills, as well as the ability to provide high-quality care to patients.
Key Responsibilities:- Receives all referral/inquiry calls and responds to requests for information on programs and services.
- Performs assessments and medical screenings.
- Collaborates with clinical referral sources, families, doctors, agencies, and other callers to ensure assessment or admission is coordinated smoothly.
- Aids referral sources, families, or callers in triage to services in the community when Laurel Ridge does not meet the assessed or stated needs.
- Informs every voluntary patient in language they can understand of their legal rights as patients prior to admission.
- Collaborates with Business Office staff to ensure that payer information is obtained and verified and that financial information as to the patient share of cost is provided.
- Completes the administrative paperwork, including consent and releases to ensure that patients are fully informed during the admission process.
- Provides director with statistical reports and suggests measures to improve the delivery and utilization of care and to evaluate the effectiveness of these.
- Compiles and maintains community resources for outside referrals to all levels of care, including support groups, other acute and residential facilities, and resources for clients with limited resources.
- Masters Degree in a mental health field plus 1 year of experience is the minimum for RTC Admissions Coordinators.
- For Acute Admissions Coordinators, either a Master's Degree in a mental health field (along with licensure) or graduate of an accredited nursing school.
- For acute admissions coordinators, a Texas license as an L.P.C, R.N. or LMSW is required.
- 2 years mental health experience.
- Position requires sedentary work.
- Occasionally lifts and carries 50 pounds.
- Hearing and vision sufficient to perform essential functions.
- Must be able to calmly handle crisis with patients.
- Regularly needs to bend, stoop.
- Position requires irregular hours and weekend hours.
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