Veterinary Hospital Operations Director
6 days ago
At Kennesaw Mountain Animal Hospital, we're dedicated to providing top-notch care for our furry friends. As a Veterinary Hospital Operations Director, you'll play a crucial role in ensuring the smooth day-to-day operations of our 11,000 sq. ft. state-of-the-art facility.
About UsWe've been voted Best of Cobb: Best Veterinary Group – Best Training - Best Groomer for thirteen years, and we're proud of our loyal client base from the surrounding affluent neighborhoods in the West Cobb area. Our hospital is equipped with a 5,000 sq. ft. full-care hospital, a 5,000 sq. ft. Pet Resort, and an additional 1,000 sq. ft. for continuing education.
We're looking for a highly organized and skilled leader to join our team as a Veterinary Hospital Operations Director. This key role will oversee all office administration procedures, including ordering, inventory management, scheduling coordination, conflict resolution, staff training, and more. You'll be the point person for pet owners' questions and concerns regarding clinic policies, appointment availability, and treatment costs.
The ideal candidate will be patient, detail-oriented, and adept at multitasking. They should possess excellent communication skills, both written and verbal, and be able to effectively manage a team of veterinary staff members. The successful applicant will also have knowledge of veterinary medicine terminology, hospital procedures, and software systems.
Responsibilities- Make recommendations to the regional manager on personnel matters such as staffing needs, advancement, re-assignments, hours of work, or other status changes affecting receptionists.
- Direct on-the-job training to develop employee skills, advise employees of performance requirements, and discuss corrective measures to improve performance.
- Recruit, hire, and onboard suitable staff members who fit within the culture and needs of the hospital. Terminate staff members who do not follow guidelines, policies, and protocols.
- Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
- Resolve informal employee complaints, provide explanations of hospital personnel policies and procedures, and maintain effective employee-management communication.
This position requires strong leadership, organizational, and customer service skills. The successful applicant will be able to demonstrate exceptional management and multitasking abilities, while maintaining a calm and compassionate demeanor in a fast-paced environment.
Qualifications- A minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
- Knowledgeable in veterinary medicine terminology and hospital procedures.
- Compassionate, calm, and a strong communicator with excellent interpersonal skills.
- Highly organized and possess computer skills, with the ability to learn new software systems.
- A self-starter with a desire to continue advancing knowledge and skillset.
- Open availability with flexibility to change hours based on hospital needs.
- Estimated salary range: $60,000-$80,000 per year, depending on experience.
- Competitive compensation package.
- Comprehensive benefits, including health, dental, vision, liability, 401k, and life insurance.
- Paid vacation and sick time for all employees.
- Paid bereavement program and parental leave program.
- Continuing education allowance and tuition assistance program.
- Career development opportunities and access to CVA/CVT/CVPM partnership through Penn Foster.
Please note that hiring eligibility may be contingent upon a satisfactory background check. Some benefits may only be available to or vary slightly for full-time employment status vs part-time status. For additional details, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.
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