Auto Parts Sales Associate

21 hours ago

Little Rock, Arkansas, United States Aftermarket Auto Parts Alliance, Inc. Full time
Job Title: Auto Parts Sales Counter

The Counter Salesperson provides direct sales to customers, takes orders in-person and by phone, and supports the overall success of the Aftermarket Auto Parts Alliance, Inc. store operations through promotion of sales programs and other customer and team-related activities. Sales activities focus on aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment.

Key Responsibilities:
  • Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
  • Cooperate and coordinate well with coworkers and as a team member.
  • Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
  • Maintain neat, clean, and professional appearance.
  • Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.
  • Research part's availability through computer and catalogs for stock numbers, inventory status, and pricing.
  • Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed on the sales floor and back rooms/warehouse.
  • Handle cash and credit transactions; properly invoice/credit customer accounts.
  • Prioritize the order of delivery items and assign deliveries to drivers, if applicable.
  • Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
  • Open and/or close the store if given key holder responsibility.
  • Work home store inventory/assist in other location's inventory, if assigned.
  • Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
  • Adhere to scheduled work time unless authorized by a manager.
Benefits:
  • 401(k) employer matching
  • Company Paid Vacation, Holidays, and Sick Days
  • Medical, Dental, and Vision
  • Company Paid Basic Life Insurance & Long Term Disability
  • Short Term Disability
  • Flexible Spending Accounts
  • Additional Supplemental Life Insurance
  • Accident Insurance
  • Hospital Indemnity
  • Employee Assistance Program
  • Employee Purchase Discounts
  • Scholarship Program
  • Earning Incentives and Bonuses
Competencies:
  • Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
  • Continuous Learning - Strives to continuously build knowledge and skills.
  • Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
  • Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction.
  • Ethics - Treats people with respect; keeps commitments.
  • Organizational Support - Follows policies and procedures; supports organization's goals and values.
  • Sales Skills - Maintains customer satisfaction.
Qualifications:
  • High School Diploma or equivalent experience or motivation to pursue a GED.
  • One year of professional automotive parts experience or two years of hobbyist automotive parts experience preferred.
Language Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
  • Basic computer knowledge including web browsing and knowledge of Microsoft Office.
Certificates, Licenses, Registrations:
  • Valid driver's license (Class E required for all Missouri locations) and clean driving record.
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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