Field Service Engineer

4 weeks ago

Cleveland, Ohio, United States BIOLASE Full time
Job Summary

BIOLASE is seeking an experienced Field Service Engineer to join our team in Ohio. As a key member of our service team, you will be responsible for providing direct service and technical support to our customers. This is a full-time, home-based position with excellent benefits and growth opportunities.

Key Responsibilities
  • Troubleshoot and diagnose customer issues, order necessary parts, and take appropriate action to resolve customer issues.
  • Serve as primary customer contact related to laser operations, including negotiating outcomes with dissatisfied customers.
  • Manage schedule and regularly follow up with customers in territory to ensure customer is optimizing the use of the laser(s).
  • Advise customers regarding technical or clinical concerns.
  • Manage the territory by scheduling visits based on identifying customer needs, ensuring they are adequately maintaining laser(s) by conducting care and maintenance in-service training when necessary.
  • Provide customers with quick reference guides and ensure they are properly trained in the proper maintenance/use of laser.
  • Support generation of sales through skillful customer interface and partnership with Account Managers.
  • Develop and maintain relationships with local Sales Representatives and assist in the consultative sales process for new laser systems by discussing features and benefits of new products & upgrades when in the customer office.
  • Sell service contracts, accessories, and software upgrades to customers.
  • Advise customers concerning features and benefits of various consumable products to help drive sales & growth.
  • Identify areas for product improvements and communication.
  • Assist in the preparation and documentation of service bulletins as required.
  • Travel to support open territories as needed.
  • Ensure all regulatory reporting requirements are adhered to on a timely basis.
Requirements

You must have:
  • 3-5 years of experience in a diagnostic (field or hospital-based) service environment. Laser experience is highly preferred but not necessary.
  • An associate degree (A.A.) or equivalent from two-year college or technical school or equivalent combination of education and experience.
  • The ability to work in a dynamic and changing environment, lift and/or move up to 50+ pounds, and work flexible hours (based on business needs to include overtime, weekends, and travel).
What We Offer

BIOLASE offers a competitive hourly pay range of $30.00 to $34.00 depending on experience, plus overtime and travel pay. This role also includes company-provided and paid cell phone, laptop, tools, and equipment needed to perform the job, company car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, this role is eligible to receive monthly variable compensation, such as a field service incentive bonus. Employees are also eligible to participate in our comprehensive Benefits program, which includes medical, dental, vision, generous PTO, 401k (up to 10% match with instant vesting), FSA / HSA, and much more.

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