Service Coordinator for Automotive Repair

7 days ago


Brentwood, Tennessee, United States Lexus of Nashville Full time

Lexus of Cool Springs is seeking a Service Coordinator to facilitate efficient automotive repair operations.

Estimated Salary: $39,000 plus commission

About the Role

This position involves coordinating and managing service schedules to ensure optimal productivity among technicians. Key responsibilities include:

  • Creating and maintaining effective dispatch schedules aligned with dealership policies and technician skill levels.
  • Prioritizing and controlling comebacks to guarantee timely attention.
  • Ensuring accurate repair order documentation, including complaint, cause, and correction notes, as well as punch time for each operation.
  • Maintaining an organized and up-to-date repair log.
  • Monitoring job status regularly, logging updates, and reporting changes in time or cost estimates to relevant Service Advisors and customers.
  • Maintaining a professional appearance for self and subordinates in accordance with company policy.
Requirements

To succeed in this role, you must possess the following skills and qualifications:

  • Able to quickly acquire in-depth knowledge of Lexus parts.
  • Well-organized, systematic, and precise in carrying out duties.
  • Effective communicator with technicians, advisors, and customers.
  • Results-driven, highly energized, and customer-service oriented.
  • Able to support a Service team to achieve top-level performance and create a world-class customer experience.

Please note that applicants must be at least 19 years old, have a clean driving record, and pass a background check and drug screen.



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