Service Coordinator for Automotive Repair
7 days ago
Lexus of Cool Springs is seeking a Service Coordinator to facilitate efficient automotive repair operations.
Estimated Salary: $39,000 plus commission
About the RoleThis position involves coordinating and managing service schedules to ensure optimal productivity among technicians. Key responsibilities include:
- Creating and maintaining effective dispatch schedules aligned with dealership policies and technician skill levels.
- Prioritizing and controlling comebacks to guarantee timely attention.
- Ensuring accurate repair order documentation, including complaint, cause, and correction notes, as well as punch time for each operation.
- Maintaining an organized and up-to-date repair log.
- Monitoring job status regularly, logging updates, and reporting changes in time or cost estimates to relevant Service Advisors and customers.
- Maintaining a professional appearance for self and subordinates in accordance with company policy.
To succeed in this role, you must possess the following skills and qualifications:
- Able to quickly acquire in-depth knowledge of Lexus parts.
- Well-organized, systematic, and precise in carrying out duties.
- Effective communicator with technicians, advisors, and customers.
- Results-driven, highly energized, and customer-service oriented.
- Able to support a Service team to achieve top-level performance and create a world-class customer experience.
Please note that applicants must be at least 19 years old, have a clean driving record, and pass a background check and drug screen.
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