Contact Center Representative

4 weeks ago


Indianapolis, Indiana, United States Defense Finance and Accounting Service Full time
Job Summary

We are seeking a highly skilled Contact Center Representative to join our team at Defense Finance and Accounting Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to resolve their issues.
  • Use knowledge of financial regulations, policies, and procedures to resolve customer inquiries and provide guidance on financial transactions.
  • Collaborate with internal teams to resolve complex customer issues and provide exceptional customer service.
  • Stay up-to-date with changes in financial regulations, policies, and procedures to ensure accurate and compliant responses to customer inquiries.
Requirements
  • 1 year of general experience in a customer service or financial services role.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and customer inquiries.
  • Excellent communication and problem-solving skills, with the ability to provide clear and concise information to customers.
  • Knowledge of financial regulations, policies, and procedures, with the ability to apply this knowledge to resolve customer inquiries.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development in a dynamic and supportive team environment.
  • A chance to make a real difference in the lives of our customers and contribute to the success of Defense Finance and Accounting Services.


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