Implementation Specialist with Myriad Genetics

7 days ago


Mason, Ohio, United States Myriad Genetics Full time

Job Title: Implementation Specialist

At Myriad Genetics, we are seeking an Implementation Specialist to join our Service Product Organization. The ideal candidate will be responsible for the customer relationship during implementation, coordinating internal stakeholders, and collaborating with the Myriad Technology, Product, Sales, and Sales Enablement teams.

About the Role:

The Implementation Specialist will play a crucial role in the success of Myriad's integration implementations for our large health system/IDN accounts. This includes managing overall implementation project plans, regular status reports, and coordinating with customers for end-user training to drive product adoption.

Responsibilities:

  1. Acts as point person for assigned Myriad implementations, working closely with account executives and EMR/interface project managers assigned to the account.
  2. Manages overall implementation project plan as well as regular status reports, keeping customer stakeholders aware of project progress and escalating issues as needed to ensure timely Go-Lives.
  3. Partners with customer for coordination and execution of end-user training to drive product adoption.
  4. Documents lessons learned to improve future implementations and processes.
  5. Takes customer feedback to help define needed features to feed the integration product roadmap.

Qualifications:

  1. Bachelor's degree in business administration, marketing, healthcare, or related field.
  2. 2+ years of experience in Project Management.
  3. Certification in one or more Epic modules.
  4. Proven success leading HIT implementations across large, complex health systems - on client or vendor side.
  5. Success managing competing priorities from a variety of internal and external stakeholders, focusing on customer success by maximizing utilization of current functionality while creating optimization plans to drive engagement as new functionality emerges.

Preferred Qualifications:

  1. PMP and/or Lean Six Sigma certification.
  2. Familiarity with Jira, Confluence, Salesforce.

About Myriad Genetics:

Myriad Genetics is a pioneer and leader in genomic research, committed to advancing the science of personalized medicine. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.



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