Technical Account Manager

3 weeks ago

Annapolis, Maryland, United States Experis Full time

Job Title: Account Support Manager

The Account Support Manager is responsible for delivering technical and managerial functions to customers. This role focuses on overseeing hardware service delivery, installation, and configuration within customer environments.

The Account Support Manager addresses issues related to business systems, networking, and applications across standard industry servers as well as specialized or complex clustered setups.

This position entails both reactive and proactive activities in line with Service Level Agreements (SLAs) to ensure customer satisfaction and loyalty.

The Account Support Manager provides direct, post-sales technical support to address both reactive and proactive customer needs, maintaining high levels of satisfaction by aligning business and technical solutions, clarifying customer requirements, and ensuring they are effectively met.

Ability to develop solutions that enhance the availability, performance, maintainability, and agility of a particular customer's enterprise.

  • Has contributed to the design and application of new tools.
  • Frequently uses product and application knowledge along with internals or architectural knowledge.

Verify and implement detailed technical design solutions as specified by the Project/Technical Manager.

  • Lead the technical assessment and delivery of specific solutions to customers, ensuring high performance through effective team management.
  • Oversee the implementation of new installations, designs, and migrations in networks, applications, or platforms.
  • Provide advanced technical consulting on proposals, solution design, system management, tuning, and modifications.
  • Gather and analyze data from relevant sources to understand customer needs and requirements.
  • Manage and promote knowledge sharing within the team or community, ensuring adherence to knowledge reuse practices and contributing to the broader job family community.
  • Encourage professional community involvement, coach others, produce internal publications, and present at technology conferences.
  • Support sales activities by managing bids, contributing to the sales lifecycle, and producing proposals for smaller engagements. Drive portfolio growth with existing customers through new opportunities and change management.

TS/SCI Security Clearance with full-scope polygraph required.

About Experis, a ManpowerGroup company:

Experis is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality, and Disability, and in 2022, ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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