Strategic Account Manager

3 weeks ago

Bakersfield, California, United States Crothall Linen & Laundry Full time

At Crothall Linen & Laundry, we are seeking a highly skilled Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their linen needs are met, and identifying opportunities for growth and expansion.

Key Responsibilities:

  • Provide exceptional customer service and maintain relationships at multiple levels within assigned accounts and territory.
  • Build strong customer relationships to ensure client satisfaction, quality, and product utilization meet expectations.
  • Identify opportunities within existing customer facilities to increase account penetration.
  • Responsible for inventory management, linen par levels, and implementing Core's Linen Cost Management systems and procedures.
  • Set up and coordinate Linen Committee.
  • Perform and manage internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study).
  • Conduct par level analysis and adjust as necessary.
  • Perform product line evaluations utilizing linen specification expertise.
  • Responsible for linen security opportunities and physical inventory coordination.
  • Implement laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals.
  • Coordinate with Infection Control Practitioners from each hospital system to ensure that Core's laundry is following the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations.
  • May manage, direct, or assist others as assigned.

Requirements:

  • Proven ability to manage multiple tasks and deadlines.
  • Effective organization, planning, problem-solving, and analytical skills.
  • Strong communication and presentation skills.
  • Must be able to work independently in a fast-paced environment.
  • Ability to travel with overnight stays up to an estimated 20% of the time.
  • Healthcare Laundry Accreditation Council knowledge and training preferred.
  • College degree or equivalent relevant experience required.
  • Proven experience with building relations, with a consultative approach to maintaining and growing business.

Core Linen Services is an equal opportunity employer. At CLS, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Associates at Core Linen Services will be compensated commensurate with experience, which includes an attractive base salary and benefits. Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site/state), Flexible Spending Accounts (FSAs).

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