Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States Dynata Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a Customer Service Representative to join our team at Dynata. As a Customer Service Representative, you will be responsible for conducting outbound surveys with respondents and accurately recording their answers.

Responsibilities:

  • Conduct outbound surveys with respondents
  • Accurately record respondent answers
  • Work remotely from the comfort of your home
  • Flexible part-time schedules within company operating hours
  • Base wage of $10/hour

Requirements:

  • Must be 18 years or older
  • Must reside in North Carolina
  • Ability to read and speak clearly
  • Ability to handle difficult calls in a professional manner
  • Must be available to work within the hours of 4PM-11PM CST Monday - Friday and 10AM-6PM CST Saturday -Sunday
  • Must be able to work 1 weekend shift (either a Saturday or Sunday) each week
  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
  • Typing speed of 30 wpm while maintaining accuracy is preferred
  • Ability to sit and type for majority of shift
  • Ability to provide own equipment (laptop, headset, webcam etc.)
  • Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements:

  • Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
  • NO Chromebooks - these are not compatible with our systems
  • 8 GB of RAM
  • Quad Core Processor
  • Most recently updated version of Chrome browser
  • Ability to download software to the computer
  • A personal email address capable of receiving files
  • 10 Mbps download internet access speed
  • Direct plug-in wired access to the data connection
  • Direct plug-in access for power for computer or laptop
  • USB or WIRED headset with mic (No Bluetooth)
  • Working webcam
  • Smart phone capable of downloading apps and receiving incoming messages via data or Wi-Fi connection

About Dynata:

Dynata is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Equal Employment Opportunity:

Dynata is an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.



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