Customer Service Team Lead

1 month ago


Aurora, Colorado, United States STRIDE COMMUNITY HEALTH CENTER Full time
Job Summary

We are seeking a highly skilled and compassionate Team Lead to join our Customer Care Center team at STRIDE COMMUNITY HEALTH CENTER. As a key member of our operations team, you will be responsible for ensuring exceptional patient service, leading training initiatives, and driving quality improvement efforts.

Key Responsibilities
  • Lead daily workflows and ensure seamless execution of customer service operations
  • Conduct monthly call audits and provide coaching and feedback to team members
  • Develop and deliver training programs for new and existing staff, focusing on customer service skills and quality improvement
  • Collaborate with the Customer Care Center management team to drive business objectives and improve patient satisfaction
  • Monitor and analyze reporting tools to track key performance indicators and make data-driven decisions
Requirements
  • High school diploma or equivalent required; 1 year of related experience preferred
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
  • Ability to interact positively with patients, coworkers, and external contacts, with a focus on empathy and compassion
  • Proficiency in using computer software, including Microsoft Office products and Electronic Medical Records software
What We Offer
  • Competitive hourly rate of $23.00, including medical, dental, and vision insurance, paid time off, and a 401K retirement savings plan
  • Opportunities for professional growth and development, with a focus on continuous improvement and excellence
  • A dynamic and supportive work environment, with a commitment to diversity, equity, and inclusion

At STRIDE COMMUNITY HEALTH CENTER, we value integrity, compassion, accountability, respect, and excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.


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