Patient Services Operations Manager

5 days ago


Indianapolis, Indiana, United States Aramark Full time

Aramark is seeking a skilled Patient Services Operations Manager to oversee patient feeding operations at an IU Health location in Indianapolis, IN.

About the Role

This position will focus on evening hours and requires at least two years of patient food service experience and some management experience. The ideal candidate will have a Bachelor's degree or equivalent experience.

Key Responsibilities
  • Manage patient food service activities, complying with established standards
  • Lead patient service staff to ensure meals are properly prepared and delivered to patients
  • Conduct rounds on patients/departments
  • Oversee the diet office and the service ambassador program
  • Record safety and sanitation compliance
  • Supervise tray line operation and/or the room service program
Leadership Expectations
  • Leverage Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
Client Relationship
  • Maintain effective client and customer rapport for mutually beneficial business relationships
  • Identify client needs and communicate operational progress
  • Demonstrate excellent customer service using Aramark's standard service model
Financial Performance
  • Assist with the completion and maintenance of financial statements relevant to the department
  • Deliver client and company financial targets
  • Adept all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins
Compensation and Benefits

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience. Aramark offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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