IT Service Desk Manager

4 weeks ago


Rockville, Minnesota, United States X Energy, LLC Full time

X Energy, LLC is seeking a highly skilled IT Service Desk Manager to oversee the daily operations of the IT Service Desk team.

The ideal candidate will have a strong background in technical expertise, leadership skills, and a customer-centric approach.

Responsibilities include:

  • Leading, mentoring, and developing the IT Service Desk team
  • Fostering a positive and collaborative team environment
  • Conducting regular performance evaluations and providing constructive feedback
  • Overseeing the daily operations of the IT Service Desk
  • Monitoring and managing ticket queues
  • Developing and implementing service desk policies and procedures
  • Ensuring compliance with SLAs and KPIs
  • Acting as an escalation point for complex issues
  • Promoting a customer-centric culture
  • Gathering and analyzing customer feedback

Requirements include:

  • High school diploma required
  • Typically 10+ years of experience in an IT support role
  • Minimum 3 years of experience as an IT Support Manager
  • ITIL Certification and HDI Certification

X Energy, LLC offers a competitive salary range of $125,000 to $158,125, as well as a robust benefits package.

The ideal candidate will be based in Rockville, MD, and will work on-site with occasional travel expected.



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