IT Service Desk Manager
4 weeks ago
X Energy, LLC is seeking a highly skilled IT Service Desk Manager to oversee the daily operations of the IT Service Desk team.
The ideal candidate will have a strong background in technical expertise, leadership skills, and a customer-centric approach.
Responsibilities include:
- Leading, mentoring, and developing the IT Service Desk team
- Fostering a positive and collaborative team environment
- Conducting regular performance evaluations and providing constructive feedback
- Overseeing the daily operations of the IT Service Desk
- Monitoring and managing ticket queues
- Developing and implementing service desk policies and procedures
- Ensuring compliance with SLAs and KPIs
- Acting as an escalation point for complex issues
- Promoting a customer-centric culture
- Gathering and analyzing customer feedback
Requirements include:
- High school diploma required
- Typically 10+ years of experience in an IT support role
- Minimum 3 years of experience as an IT Support Manager
- ITIL Certification and HDI Certification
X Energy, LLC offers a competitive salary range of $125,000 to $158,125, as well as a robust benefits package.
The ideal candidate will be based in Rockville, MD, and will work on-site with occasional travel expected.
-
Front Desk Representative
4 weeks ago
Rockville, Minnesota, United States Highgate Hotels Full timeJob SummaryThe Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities* Answer guest inquiries regarding...
-
Veterinary Front Desk Representative
3 weeks ago
Rockville, Minnesota, United States Southern Veterinary Partners Full timeAs a vital member of our team at Southern Veterinary Partners, the Veterinary Receptionist plays a critical role in delivering exceptional client experiences and supporting our dedicated veterinary staff.We are seeking a highly organized and detail-oriented individual to join our front desk team, providing top-notch administrative support and ensuring...
-
Senior IT Support Specialist
4 weeks ago
Rockville, Minnesota, United States SeKON Full timeJob DescriptionSeKON is seeking a Senior Helpdesk Specialist/Helpdesk Team Lead to join our innovative team, managing and supporting end-user computing environments to ensure smooth operations and effective troubleshooting.This position supports the National Institutes of Health (NIH), specifically the National Institute on Drug Abuse (NIDA) in Rockville,...
-
IT Support Specialist
1 month ago
Rockville, Minnesota, United States Leidos Full timeJob Summary: Leidos is seeking an IT Desktop Engineer to support a federal agency's large, mission-critical 24/7/365 enterprise Service Desk. The position will be based in Rockville, MD 2-3 days per week with the remaining days telework.Key Responsibilities:Assist daily operations of the service desk to resolve technical client support issues.Ensure all...
-
Service Manager Assistant
4 weeks ago
Rockville, Minnesota, United States Herson's Honda Full timeASSISTANT SERVICE MANAGER/SERVICE ADVISORHerson's Honda is seeking a skilled professional to fill this role.This is a FULL TIME, 4 DAY position. You will work four 10-hour workdays and receive full pay and benefits.Benefits:- 4 Day Work Week- 5 days off in a row every three weeks- Healthcare Plan- Dental Plan- 401(k) w/ Company Match- Health Savings Plan-...
-
Administrative Assistant
4 weeks ago
Rockville, Minnesota, United States Level One Personnel Full timeJob Summary:We are seeking a highly organized and detail-oriented Administrative Assistant to provide exceptional support to our legal team. As a key member of our front desk, you will be responsible for welcoming clients and visitors, managing phone calls, and ensuring the smooth flow of mail and deliveries.Key Responsibilities:• Greet clients and...
-
Desktop Support Specialist
4 weeks ago
Rockville, Minnesota, United States LCG Full timeJob DescriptionLCG is seeking an IT Desktop Support Specialist to join our team in Rockville, MD. As a member of our support team, you will provide technical assistance to on-site employees for a variety of IT-related issues.Key ResponsibilitiesProvide end-user troubleshooting and support for client staff on desktop, laptop, applications, and...
-
Service Department Leader
4 weeks ago
Rockville, Minnesota, United States Classified Company Full timeJob Title: Auto Service ManagerJob Summary:We are seeking a skilled Service Manager to lead our service department at Classified Company. The ideal candidate will have strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service.Key Responsibilities:Lead and manage the service department,...
-
IT Infrastructure Manager
4 weeks ago
Rockville, Minnesota, United States Capital Bank, N.A. Full timeAbout UsCapital Bank, N.A. is a leading financial institution headquartered in Maryland, serving our communities since 1999.We are a publicly traded company (NASDAQ: CBNK) with over $2 billion in assets, offering commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank...
-
IT Infrastructure Manager
4 weeks ago
Rockville, Minnesota, United States Capital Bank Full timeAbout UsCapital Bank N.A. is a leading financial institution headquartered in Maryland, serving our communities since 1999.We stand as a publicly traded company (NASDAQ: CBNK) with over $2 billion in assets.We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital...
-
Branch Manager
4 weeks ago
Rockville, Minnesota, United States Truist Inc Full timeJob SummaryThe Branch Leader is responsible for managing all aspects of the assigned branch. This includes driving branch performance through leading, coaching, and managing, as well as business development. The ideal candidate will have a strong understanding of small business expertise and development, as well as the ability to ensure compliance with...
-
Strategic Management Consultant
4 weeks ago
Rockville, Minnesota, United States Columbus Technologies Full timeOverview:Columbus Technologies and Services Inc. is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, we offer administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with one of the world's most prestigious...
-
Technical Project Manager
4 weeks ago
Rockville, Minnesota, United States Savantage Full timeJob DescriptionSavantage Solutions is seeking a highly skilled Technical Project Manager to join our professional services team. As a key member of our team, you will serve as a point of contact for senior government stakeholders on overall program/contract execution and all contractual activities related to performance, cost, and schedule.Key...
-
FP&A Senior Manager
4 weeks ago
Rockville, Minnesota, United States DealerOn Full timeJob Description:The Senior Manager, FP&A is a high-visibility position that plays a key role in DealerOn's success by using strategic thinking and data analysis to support decision-making across the company.This role involves regular interactions with executives and senior leadership, as well as with our majority owner financial sponsor, Nex Phase...
-
Senior IT Manager for Manufacturing Excellence
4 weeks ago
Rockville, Minnesota, United States Omni Inclusive Full timeKey Responsibilities:As a Senior IT Manager for Manufacturing Excellence at Omni Inclusive, you will be responsible for managing vendor partnerships and relationships with non-technical teams. You will facilitate the delivery of platform deployments and expansions, and lead the development of new products, features, and technical solutions. Additionally, you...
-
Restaurant Operations Manager
4 weeks ago
Rockville, Minnesota, United States Noodles & Company Full timeRestaurant Shift Manager RoleNoodles & Company is seeking a motivated and experienced Restaurant Shift Manager to join our team. As a Restaurant Shift Manager, you will be responsible for leading a team of rock stars to deliver an uncommon experience to our guests and team members.Key Responsibilities:Lead the restaurant with a culture of food safety that...
-
Server Systems Administrator
4 weeks ago
Rockville, Minnesota, United States Psomagen, Inc. Full timeAbout the JobThe Server Systems Administrator responsibilities will include monitoring system performance, configuring new software and hardware, and assisting in leading the IT team. This position will be based in the Psomagen office in Rockville, Maryland.ResponsibilitiesInstall servers, devices, and firewallsMonitor the performance of servers, software,...
-
Customer Success Manager
4 weeks ago
Rockville, Minnesota, United States fusionSpan Full timeCustomer Success ManagerAt fusionSpan, we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring our clients achieve their goals and objectives through our services.Responsibilities: Manage key customer relationships and ensure our team delivers...
-
Medical Case Manager
4 weeks ago
Rockville, Minnesota, United States Gallagher Full timeIntroductionAt Gallagher, we're committed to providing exceptional healthcare management services to our clients. As a Medical Case Manager, you'll play a crucial role in guiding injured workers towards the best possible outcomes for their health and wellbeing.Key Responsibilities Coordinating medical evaluations and treatments Collaborating with physicians...
-
Sofive Soccer Center Operations Manager
4 weeks ago
Rockville, Minnesota, United States Sofive Full timeAbout SofiveSofive, the home of 5-a-side soccer, is a revolutionary soccer center that offers an unparalleled soccer experience. We are a growing startup that is developing state-of-the-art soccer centers, modern sport complexes with small-sided soccer fields.Our organization values integrity, reliability, and professionalism in our partnerships with...